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Frequently Asked Questions

Have questions? Check out our FAQ section for all the answers you need about classes, memberships, and more at Bondi Rise.

How does the trial pass work?

  • We have two trial offers – a mat studio and reformer studio. Each trial pass is a one time offer and is available for new clients only.
  • Your trial pass will activate from your first class booking.
  • The trial pass is a non-refundable and non-transferable. 
  • The Mat Studio intro offer is valid for THREE WEEKS from your first visit.
  • The Reformer Studio intro offer is valid for TWO WEEKS from your first visit.

What should I expect at my first class?

  • Please arrive 10 minutes before your class starts so we can show you around! We lock the door once the class starts, so please make sure you arrive on time. 
  • If you are brand new to reformer, your instructor will talk you through the reformer bed.
  • We have all equipment so you don’t need to bring your own, but please bring socks to your reformer class. You can purchase them at the studio.
  • There is free parking outside the studio on Bridge Road.

What happens if I need to cancel my booking?

  • We know life is busy and plans change! So we have a NEW 8 hour cancellation policy. Please cancel your space via your Bondi Rise account so we can free up your spot for someone else.
Cancellation Policy for Intro offers, Drop-in passes, 5 and 10 pack passes, 8 class monthly memberships:
  • If you fail to cancel your class within the 10 hour window, or don’t show to the class, you will lose the class credit
Cancellation Policy for unlimited memberships:
  • With your membership, you get 1 free late cancel a month.
  • After that, if you fail to cancel your class within the 8 hour window, or don’t show, you will be charged £5.

Can I suspend my membership?

  • Yes of course, suspensions are available to our 8 class monthly membership and unlimited Bondi Rise memberships. Please email to arrange with at least 7 days notice. 

When are classes available to book?

  • We open our booking window 7 days in advance. For example on a Saturday you will be able to book classes up until the end of the day on the following Saturday.

Do you offer Gift Cards?

  • Yes we do! The best gift! You can purchase these in the Bondi Rise app or click here

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