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Frequently Asked Questions
Have questions? Check out our FAQ section for all the answers you need about classes, memberships, and more at Bondi Rise.
INTRODUCTORY OFFERS FOR THE STUDIO
We have two trial offers – a mat studio and reformer studio. Each trial pass is a one time offer and is available for new clients only.
Your trial pass will activate from your first class booking and is non-refundable and non-transferable.
The Mat Studio intro offer is valid for THREE WEEKS from your first visit.
The Reformer Studio intro offer is valid for TWO WEEKS from your first visit.
WHAT SHOULD I EXPECT FROM MY FIRST CLASS?
Welcome to Bondi Rise! Please arrive 10 minutes before your class starts so we can show you around! We lock the door once the class starts, so please make sure you arrive on time.
If you are brand new to reformer, your instructor will talk you through the reformer bed.
We have all equipment so you don’t need to bring your own, but please bring socks to your reformer class. You can purchase them at the studio.
There is free 3 hour parking outside the studio on Bridge Road.
CANCELLING YOUR BOOKING
We know life is busy and plans change! So we have a 12 hour cancellation policy. Please cancel your space via your Bondi Rise account so we can free up your spot for someone else.
- If you fail to cancel your class within the 12 hour window, or don’t show to the class, you will lose the class credit
- With your membership, you get 1 free late cancel a month. After that, if you fail to cancel your class within the 12 hour window, or don’t show, you will be charged £5.
PAUSING YOUR membership?
Yes of course, suspensions are available to our unlimited Bondi Rise memberships, for a minimum of 1 week, and a maximum of 12 weeks over a 12 month period.
If you would like to pause your membership please email hello@bondirise.com to arrange with at least 14 days notice from your next scheduled direct debit payment.
CANCELLING YOUR BONDI RISE MEMBERSHIP
After the initial 12 week minimum term, simply contact us via email with at least 14 days notice from your next scheduled direct debit payment. All requests for cancellations must be made by emailing hello@bondirise.com. Memberships are paid fortnightly in advance, so no refunds can be made.
When are classes available to book?
We open our booking window 7 days in advance. For example on a Saturday you will be able to book classes up until the end of the day on the following Saturday.
RETURNS AND REFUNDS
All purchases are non refundable. Unfortunately we are not able to refund any client for unused packs or passes outside of their expiry window, change of mind, injury illness or change of address.
BONDI RISE GIFT CARDS
The best gift! You can purchase these in the Bondi Rise app or click here
GENERAL TERMS
BONDI RISE reserves the right to cancel and change teachers and/or class without prior notice.
No late entry is permitted, so please sure you arrive at least 5 minutes before class starts, otherwise the instructor may refuse entry,
All purchases are final. BONDI RISE does not offer refunds or services due to change or mind, injury, illness or change of address.
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